Courses

CCNA Voice


The Cisco CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. The CCNA Voice designation validates your entry-level skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. The CCNA Voice candidates also get exposure to the Cisco Unified Communications architecture and design covering mobility, presence, and TelePresence applications.
Course Contents

 

Describe the components of the Cisco Unified Communications Architecture


  • Describe the function of the infrastructure in a UC environment
  • Describe the function of endpoints in a UC environment
  • Describe the function of the call processing agent in a UC environment
  • Describe the function of messaging in a UC environment
  • Describe the function of auto attendants and IVRs in a UC environment
  • Describe the function of contact center in a UC environment
  • Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
  • Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture

Describe PSTN components and technologies


  • Describe the services provided by the PSTN
  • Describe time division and statistical multiplexing
  • Describe supervisory, informational, and address signalling
  • Describe numbering plans
  • Describe analog circuits
  • Describe digital voice circuits
  • Describe PBX, trunk lines, key-systems, and tie lines

 
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