Courses


Course Contents


Describe and configure a Cisco network to support VoIP

  • Describe the purpose of VLANs in a VoIP environment
  • Describe the environmental considerations to support VoIP
  • Configure switched infrastructure to support voice and data VLANs
  • Describe the purpose and operation of PoE
  • Identify the factors that impact voice quality
  • Describe how QoS addresses voice quality issues
  • Identify where QoS is deployed in the UC infrastructure

Implement UC500 using Cisco Configuration Assistant

  • Describe the function and operation of Cisco Configuration Assistant
  • Configure UC500 device parameters
  • Configure UC500 network parameters
  • Configure UC500 dial plan and voicemail parameters
  • Configure UC500 SIP trunk parameters
  • Configure UC500 voice system features
  • Configure UC500 user parameters

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

  • Describe the appropriate software components needed to support endpoints
  • Describe the requirements and correct settings for DHCP, NTP, and TFTP
  • Configure DHCP, NTP and TFTP
  • Describe the differences between key system and PBX mode
  • Describe the differences between the different types of ephones and ephone-dns
  • Configure Cisco Unified Communications Manager Express endpoints
  • Configure call-transfer per design specifications
  • Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
  • Configure Music on Hold

Implement voicemail features using Cisco Unity Express

  • Describe the Cisco Unity Express hardware platforms
  • Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
  • Describe the features available in Cisco Unity Express
  • Configure AutoAttendant services using Cisco Unity Express
  • Configure basic voicemail features using Cisco Unity Express